FAQs
& store policies
>> Where can I find Healthier Homes on social media?
We are humbled to see and experience the HH collections in your very own healthier home... In fact, it's the ultimate 'yay happy day moment' for our dedicated and amazing team of healthy home advocates. Tag us @healthierhomesbyjs2 on Facebook and Instagram. We invite you to follow us for tips, project ideas & fun design inspiration!
>> What does “Out of Stock” mean?
Items marked out of stock are currently unavailable but expected to become available for purchase again soon. Sign up for stock alerts, and we’ll notify you as items are back in stock. We highly advise doing so, as some items sell out quickly.
>> What are store policies?
We love that you chose to shop with us! In an effort to give you the best shopping experience, we have outlined our store policies below. By choosing to shop at Healthier Homes, you are responsible for reading and agreeing to our store policies.
>> Where are your products made? How are they made?
Our priority at Healthier Homes is not where it's made, it's how it's made. We believe what goes into your home should be considered an investment in your health, your quality of life, and a sustainable future for the planet.
Our team vets each and every product to be free from harmful chemicals for your home. We're proud to source quality materials and handmade products from countries all over the world. We do not discriminate; in fact, we embrace global partnerships which support artisan families and honor generations of unique handmade craft featuring natural resources unique to each region. We value our relationships with our domestic partners and global suppliers which enables us to provide unique, nontoxic, quality handcrafted products designed to last (not be thrown away in a few years.)
Why handmade? Handmade and natural products feature unique organic qualities that make each piece unique and full of character and charm. Handmade items often reflect the least toxic, most environmentally responsible way to produce home goods—something we deeply value. It's part of our company ethos: to celebrate the beauty of unique, artisan-crafted pieces that are made with care, not chemicals.
>> What are your eGuides and website content policies?
All paid downloadable content, including HH eGuides (ebooks), is nonrefundable after purchasing. All purchased and downloaded eGuides and videos, as well as all content and images on the Healthier Homes website, are subject to full copyright law. See page policies for a complete list of site policies. Please contact us directly if you would like to cite our information in a book or white paper, or to set up an interview.
>> What is included with promotions / category specific coupon codes?
Sitewide sales (i.e. Labor Day Sale) may be geared to a specific product category. While most of our products in a given category are included, not all in a collection are eligible for discounts, out of respect for our partners' guidelines. Discounts will be visible in your cart at checkout.
Note - sitewide sales may not always apply paint or bulk orders. But we do offer bulk discounts, so please reach out to us directly.
>> How do I return an item?
Our design team has hand selected products because we love them and know they are a great addition to a healthier home, but we understand that something might not be perfect for your specific needs. As such, you may need to return an item. To do so, please follow these three easy steps, and read the bulleted return information included below:
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Our return window is 30 days from receipt. Contact our team within 5 business days of receiving the shipment, to initiate a return before sending anything back to us. We will email return instructions once the return has been approved. Please include images if your item is damaged or arrived defective.
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After obtaining a return authorization from our team, pack and return the items in their original condition and box, and don’t forget to include your packing slip, or name and order number, in the package.
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Please allow up to four weeks from the date of return for us to receive the item, conduct a quality control review and issue store credit. Once store credit has been issued, you will be notified via email.
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All return-eligible items will be refunded as store credit, less any return shipping/freight cost.
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Original shipping costs (and any applicable handling fees) may be non-refundable
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Please refer to the Damaged Products section under Shipping Information if your item arrives broken.
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There is up to a 20 percent restocking fee.
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All sale and clearance items are not returnable or exchangeable except in the case of manufacturing defects. Some large furniture items, such as beds, are non returnable. See each product page for details.
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There are no returns or refunds on paint or construction products unless determined defective by us. Paint products can be exchanged if it is deemed to be defective by our team after working with you to troubleshoot. Please contact our team if you think that you’ve encountered a defective paint or construction product.
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There are no returns or refunds on digitally downloaded eGuides.
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All returns must be in their original packaging and unused. We do not provide return shipping labels. Please do send us your return tracking number. Note, if we receive a return item that we deem not eligible for return, it will be donated to our local women's shelter and no refund will be issued.
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Many of our curated collections feature handmade items from natural materials. Slight imperfections /color variations are characteristic of quality handmade goods.
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These variations include natural knots in wood, surface distressing, hairline splits, uneven grain patterns, and subtle cracks—especially in solid wood pieces—as well as bubbling, variation in glaze, and slight asymmetry in handmade ceramics. These are not considered manufacturing defects, but rather a testament to the natural materials and skilled craftsmanship that make each item truly one of a kind.
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Solid wood items may split or develop cracks over time. This is a natural characteristic of wood and does not affect the quality or functionality of the piece. We recommend felt pads to fix slight warping of table and chair legs or using wood putty or sanding for slightly uneven surfaces.
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Refusing a delivery will forfeit a refund of your purchase price. See the Shipping Information section below for further details, including information on proper protocols for damaged items.
>> Having technical issues using a paint or construction product?
We’re here to help!
Often times our technical team can solve the application issue through troubleshooting via email, text or by phone with our customers. Remember we use these products every day for building our very own healthy homes and our support staff is here to help and answer any questions. Contact us by filling out the form at the bottom of the page and a member of our support team will get back to you promptly.
>> Interested in becoming a Healthier Homes partner?
We’re always looking for industry partners and trade partners that care as much as we do about people, quality of life and wellness. Contact our B2B team if you’d like more information on becoming a supplier, manufacturer partner or trade partner.
SHIPPING INFORMATION
Shipment Delays
Thank you for your patience as we work with our suppliers and partners to ensure the best experience possible. As the supply chain continues to experience less unforeseen delays in shipments, we will keep you informed about the status of any purchases and/or backordered or out-of-stock items. Our shipping partners do experience unforeseen shipping delays due to weather and other events that are out of our control. While we try to be as accurate as possible, note shipping times are estimated and not promised. (Once an order is processed, the order cannot be canceled. Processing times vary by product.)
Shipping Lead Times
We understand long lead times can be frustrating. We’re in close communication with our freight and parcel delivery partners and will send periodic updates on orders when necessary. A Healthier Homes team member will reach out to you with information or updates about scheduling a freight item for larger items or bulk orders.
Shipping Timeframes
Once an order is submitted, it may be sent to one of our manufacturing partners or to our Healthier Homes warehouse. We process orders in the order they are received. Most in-stock items, not shipped via freight, are processed and typically leave the warehouse in 5 - 10 business days. You will receive an email as soon as our team has shipment tracking information available. Holidays, extreme weather and other unforeseen events may impact processing times and cause shipment delays out of our control.
Our paints and construction products are formulated without preservatives, so we take extra precautions to try to avoid shipping routes that require weekend storage in warehouses at or below freezing temps. Shipping costs are not refundable. We will try our best to keep you informed of any delays.
Check specific product pages to see if an item requires a longer lead time for outbound shipment processing. If you need to change an order, please submit a change request as soon as possible. (Orders cannot be canceled or modified after they have been processed.) See the Returns section above for important time-sensitive details.
Domestic and International Shipping
Currently, we only ship to the contiguous 48 U.S. states if you are purchasing through the website. If you live in Hawaii, Alaska, Canada or Puerto Rico or would like for us to ship internationally, please contact us.
Paint Shipping Schedule
Paint shipments are fulfilled Monday through Wednesday every week during the winter months. All paint ships via ground delivery (or ground freight for larger orders). This is to ensure that paint does not freeze if left in a carrier’s warehouse over the weekend or leak at high altitudes. Allow our warehouse 2-4 weeks to tint and process larger paint orders, plus freight time. We recommend scheduling your painters after receiving your paint order.
Large orders will arrive via freight. You will receive an email from us with freight information once the order is fulfilled and ready to ship out, which will include information for you to schedule the delivery.
Shipping and Freight Rates
Shipping rates vary by item and time of year. We strive to shop competitive rates and to keep these costs as low as possible.
DAMAGED PRODUCTS
Oh no, we’re so sorry! Damages to merchandise due to transit irregularities or defects in manufacturing are rare but occasionally do happen. If your item arrives with a defect or damage, we will do our very best to have a replacement shipped to you as soon as possible.
Please fully inspect your item at the time of delivery and note any damage or defects, then send that information to our customer experience team (link here) within 5 business days of receipt, so that we can file a claim if necessary. Please be sure to send pictures of any damaged or defective merchandise. If you refuse your item at the time of delivery due to visible damage, you must mark on the delivery driver’s ticket “items damaged in transit” and notify us as soon as possible.
Please note that, although our team works hard to issue and ship replacements as soon as possible, the claims process can take up to four weeks to finalize, at which time our review team will confirm damage or defect. If you refuse an item for reasons not related to documented damage or defects approved for returns by our returns department, resolution may be pending and our team will conduct an internal review.
As a small business focused on sustainability, we work hard to minimize our carbon footprint. Freight and return shipments are not only costly but environmentally taxing, and for that reason, replacements and returns are handled with care and intention. While we are always happy to review your concerns and help you problem-solve, we are not obligated to issue a refund or replacement unless damage or defect has been confirmed by our team. All damage-related claims and return decisions are subject to our internal review and approval. Our goal is to make you happy, and our product experts will do all we can to resolve the issue with you prior to reshipping or returning an item.
WARRANTY INFORMATION
Paint and Construction Products Warranty Information
Limited Liability / Warranty: Healthier Homes paint and construction products are guaranteed not to be defective when properly applied. Liability expressed or implied is limited to replacement of product or refund of purchase price and does not include liability for labor costs or consequential damages. Variable factors out of manufacturers control such as environmental conditions, application techniques, and surface conditions are critical to results obtained. Users are expected to exercise reasonable care to determine suitability of the product for each application. This limited warranty may not be modified or extended by manufacturer’s representatives, distributors or dealers of Healthier Homes products. Color may vary slightly by batch and substrate. We strongly recommend that users always test in small, inconspicuous areas before application to the entire surface.
Product Information
Products sold on Healthier Homes are not warrantied or guaranteed (expressed or implied), unless there is a manufacturer warranty that is specified on the product page, in which case it is the manufacturer's sole responsibility to fulfill any warranty claims. To the best of our knowledge, our products do not emit or contain harmful substances. While we do our research and rely upon information provided to us from manufacturers and suppliers that we trust, we cannot guarantee the accuracy of this information nor guarantee any claims made on this site or on behalf of Healthier Homes, either expressed or implied.
At the end of the day, we're all in this together. And your happiness is most certainly our priority!
Need more info? Feel free to contact us.